Pick up your business's phone, dial *92 followed by the ten digit call forwarding number assigned to you by Numa, and then press the # key
Now, from your same phone, dial *90 followed by the same ten digit call forwarding number assigned to you by Numa, and again press the # key
How to Confirm It's Working
You can place a test call by going to Settings > Phone numbers > Test my setup or call your business's phone number from your personal phone. If nobody answers, you should hear your Numa Voicemail greeting.
Contact Allo at (402) 480-6550 and have them double check that forwarding was set up properly and is active on your line.
Make sure you don't have an answering machine picking up your calls before they get forwarded.
If your business's phone line is part of a hunt group (multiple lines that ring until one is answered), you may need to set up forwarding on all the lines involved. Alternatively, you could remove your business phone line from the hunt group.
Turn off Call Forwarding
Call Forwarding No Answer: Press *92
Call Forwarding Busy: Press *91
No matter what, don't hesitate to contact Numa support! We'll happily work with you and your service provider to get you all set up.