Open up the the Sprint MultiLine App on your device
Open up the Settings Screen
Open the Call Handling Screen
For Numa to answer you will need to set up either a simultaneous ring or a sequential ring with the Numa number. Instructions for both options are below.
A simultaneous ring will ring multiple phones at once. Add the Numa number to the simultaneous ring group and configure it to answer after a set amount of rings by following these steps:
In the MultiLine App add the Numa Number to the simultaneous ring group. The Numa number can be located by going to Settings > Phone Numbers.
In Numa configure the Numa voicemail to answer on a delay. Click on Numa Number from the Phone Numbers screen and press Advanced Options. Make sure the toggle is configured to Voicemail + Texting.
Add an Artificial Delay. You will need to make sure you set the artificial delay to shorter than the voicemail systems of the ring group. Typically, 15 seconds (~3 rings) will do the trick.
A sequential ring will ring phones in a set order. Add the Numa number to the end of the sequential ring group.
In the MultiLine App add the Numa Number to the end of the sequential ring group. The Numa number can be located by going to Settings > Phone Numbers.
How to Confirm It's Working
You can place a test call by going to Settings > Phone numbers > Test my setup or call your business's phone number from your personal phone. If nobody answers, you should hear your Numa Voicemail greeting.
If you are using a simultaneous ring group and your phone is not ringing (just going to Numa voicemail) then you likely haven't added a delayed answer.
No matter what, don't hesitate to contact Numa support! We'll happily work with you and your service provider to get you all set up.