Nextiva

Most commonly, businesses choose to have calls answered by Numa if the call is not answered or if the line is busy or not functioning. To do that:

Setup Instructions (dial directly from nextiva phone)

  1. From your nextiva phone, and dial *92 followed by the ten digit call forwarding number assigned to you by Numa (call forward if unanswered) and follow any prompts.
  2. Then, hang up, pick up the phone again, dial *90 followed by the ten digit call forwarding number assigned to you by Numa (call forward if busy) and follow any prompts.
  3. Then, hang up, pick up the phone again, and dial *94 followed by the ten digit call forwarding number assigned to you by Numa (call forward if unreachable) and follow any prompts.

Setup Instructions (mobile app)

  1. Navigate to Settings
  2. Navigate to Call Settings
  3. Under incoming calls turn on When No Answer, enter the Numa number and specify the number of rings before forwarding (3-4 rings recommended)
  4. Under incoming calls turn on When No Busy and enter the Numa number associated with your business location.
  5. Under incoming calls turn on When No Reachable and enter the Numa number associated with your business location.

Setup Instructions (nextiva web portal)

  1. Go to the nextiva web portal
  2. Navigate to Users > Manage Users
  3. Select the user(s) that you want to call forward
  4. Under incoming calls turn on When No Answer, enter the Numa number and specify the number of rings before forwarding (3-4 rings recommended)
  5. Under incoming calls turn on When No Busy and enter the Numa number associated with your business location.
  6. Under incoming calls turn on When No Reachable and enter the Numa number associated with your business location.

How to Confirm It's Working

You can place a test call by going to Set up Numa > Phone numbers > Test my setup or call your business's phone number from your personal phone. If nobody answers, you should hear your Numa Voicemail greeting.

Troubleshooting

Make sure you don't have an answering machine picking up your calls before they get forwarded.

If your business's phone line is part of a hunt group (multiple lines that ring until one is answered), you may need to set up forwarding on all the lines involved. Alternatively, you could remove your business phone line from the hunt group.

Contact your phone provider and have them double check that forwarding was set up properly and is active on your line.

Turn off Call Forwarding

  1. Call Forwarding No Answer: Press *93
  2. Call Forwarding Unreachable: Press *95
  3. Call Forwarding Busy: Press *91

No matter what, don't hesitate to contact Numa support! We'll happily work with you and your service provider to get you all set up.

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