Virgin Mobile (Canada)

Setup Instructions

  1. From your mobile phone, dial **61*1 followed by the ten digit call forwarding number assigned to you by Numa followed by #. Then press send or dial. Example: (**61*15552223333#)
  2. Wait for a series of ‘beeps’ or other confirmation that your calls will be forwarded when you are unable to answer them
  3. Now, from your mobile phone, dial **67*1 followed by the ten digit call forwarding number assigned to you by Numa followed by #. Then press send or dial. Example: (**67*15552223333#)
  4. Wait for a series of ‘beeps’ or other confirmation that your calls will be forwarded when your line is busy

How to Confirm It's Working

You can place a test call by going to Set up Numa > Phone numbers > Test my setup or call your business's phone number from your personal phone. If nobody answers, you should hear your Numa Voicemail greeting.

Troubleshooting

If your business's phone line is part of a hunt group (multiple lines that ring until one is answered), you may need to set up forwarding on all the lines involved. Alternatively, you could remove your business phone line from the hunt group.

Contact your phone provider and have them double check that forwarding was set up properly and is active on your line.

Turn off Call Forwarding

Turn off Call Forwarding

  1. Call Forwarding No Answer: Dial ##61#
  2. Call Forwarding Busy: Dial ##67#

No matter what, don't hesitate to contact Numa support! We'll happily work with you and your service provider to get you all set up.

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