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Troubleshooting
Troubleshooting
Commonly asked questions and issues
7 articles in this collection
Written by
Andy Ruff
and
Dan
All my messages are showing from the same phone number
All the messages are showing from the same phone number. Can't text the customer back. Google Voice.
Written by
Andy Ruff
Updated over a week ago
What types of attachments can I send?
The types of file types and size restrictions that can sent as an attachment.
Written by
Andy Ruff
Updated over a week ago
I'm having trouble signing into my account
How to signing into your account
Written by
Dan
Updated over a week ago
I'm not receiving notifications on my phone when there are new messages from customers
Numa can notify you of new messages from customers with notifications on your phone
Written by
Dan
Updated over a week ago
Numa didn't automatically answer a question I expected would be answered
Numa may not auto reply when Numa isn't confident in the questions being asked
Written by
Dan
Updated over a week ago
Troubleshooting Text Enablement
Why you may not be able to text with your existing phone number.
Written by
Andy Ruff
Updated over a week ago
Releasing SMS from Zipwhip
How to transfer SMS texting capabilities from Zipwhip
Written by
Andy Ruff
Updated over a week ago