Troubleshooting

Commonly asked questions and issues

7 articles in this collection
Written by Dan and Mapolo Buessing

All my messages are showing from the same phone number

All the messages are showing from the same phone number. Can't text the customer back. Google Voice.

Written by Mapolo Buessing
Updated over a week ago

What types of attachments can I send?

The types of file types and size restrictions that can sent as an attachment.

Written by Mapolo Buessing
Updated over a week ago

I'm having trouble signing into my account

How to signing into your account

Written by Dan
Updated over a week ago

I'm not receiving notifications on my phone when there are new messages from customers

Numa can notify you of new messages from customers with notifications on your phone

Written by Dan
Updated over a week ago

Numa didn't automatically answer a question I expected would be answered

Numa may not auto reply when Numa isn't confident in the questions being asked

Written by Dan
Updated this week

Troubleshooting Text Enablement

Why you may not be able to text with your existing phone number.

Written by Mapolo Buessing
Updated over a week ago

Releasing SMS from Zipwhip

How to transfer SMS texting capabilities from Zipwhip

Written by Mapolo Buessing
Updated over a week ago