Managing your inbox

Tips & tricks for most effectively using your inbox

11 articles in this collection
Written by Andy Ruff, Dan, and Joel Grossman

Disabling a shared inbox for a staff member

Written by Andy Ruff
Updated over a week ago

2/26/21 Service Issues

Written by Andy Ruff
Updated over a week ago

Seeing and acting on missed call "hang-ups"

Change whether hang-ups appear in your Inbox or get hidden away as closed, and have Numa suggest a standard follow-up message to your staff

Written by Dan
Updated over a week ago

Use Numa to coordinate Curbside pickup

Curbside pickup coordination.

Written by Andy Ruff
Updated over a week ago

How to Use Labels

Using labels to quickly tag conversations

Written by Joel Grossman
Updated over a week ago

Notes and @ Mentions

Leave a note and @mention a teammate in a conversation.

Written by Andy Ruff
Updated over a week ago

How do I start a video chat?

Numa makes it easy to start a video chat with your customers.

Written by Andy Ruff
Updated over a week ago

Compliance

Use compliance policies to help your staff understand your text messaging policies.

Written by Andy Ruff
Updated over a week ago

"Still waiting" nudges and Escalations

Never keep a customer waiting too long

Written by Andy Ruff
Updated over a week ago

Shortcuts

Common messaging actions right at hand

Written by Andy Ruff
Updated over a week ago

Setting Reminders

Set a reminder to follow-up with a customer

Written by Andy Ruff
Updated over a week ago