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Managing your inbox
Managing your inbox
Tips & tricks for most effectively using your inbox
11 articles in this collection
Written by
Andy Ruff,
Dan,
and
Joel Grossman
Disabling a shared inbox for a staff member
Written by
Andy Ruff
Updated over a week ago
2/26/21 Service Issues
Written by
Andy Ruff
Updated over a week ago
Seeing and acting on missed call "hang-ups"
Change whether hang-ups appear in your Inbox or get hidden away as closed, and have Numa suggest a standard follow-up message to your staff
Written by
Dan
Updated over a week ago
Use Numa to coordinate Curbside pickup
Curbside pickup coordination.
Written by
Andy Ruff
Updated over a week ago
How to Use Labels
Using labels to quickly tag conversations
Written by
Joel Grossman
Updated over a week ago
Notes and @ Mentions
Leave a note and @mention a teammate in a conversation.
Written by
Andy Ruff
Updated over a week ago
How do I start a video chat?
Numa makes it easy to start a video chat with your customers.
Written by
Andy Ruff
Updated over a week ago
Compliance
Use compliance policies to help your staff understand your text messaging policies.
Written by
Andy Ruff
Updated over a week ago
"Still waiting" nudges and Escalations
Never keep a customer waiting too long
Written by
Andy Ruff
Updated over a week ago
Shortcuts
Common messaging actions right at hand
Written by
Andy Ruff
Updated over a week ago
Setting Reminders
Set a reminder to follow-up with a customer
Written by
Andy Ruff
Updated over a week ago